ARCOM

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A Kassem, M, Khoiry, M A and Hamzah, N (2020) Assessment of the effect of external risk factors on the success of an oil and gas construction project. Engineering, Construction and Architectural Management, 27(09), 2767–93.

Adabre, M A and Chan, A P (2020) Towards a sustainability assessment model for affordable housing projects: the perspective of professionals in Ghana. Engineering, Construction and Architectural Management, 27(09), 2523–51.

Ahmadu, H A, Ibrahim, A D, Ibrahim, Y M and Adogbo, K J (2020) Incorporating aleatory and epistemic uncertainties in the modelling of construction duration. Engineering, Construction and Architectural Management, 27(09), 2199–219.

Akanmu, A, Olayiwola, J and Olatunji, O A (2020) Musculoskeletal disorders within the carpentry trade: analysis of timber flooring subtasks. Engineering, Construction and Architectural Management, 27(09), 2577–90.

Almatroushi, H, Hariga, M, As'ad, R and Al-Bar, A (2020) The multi resource leveling and materials procurement problem: an integrated approach. Engineering, Construction and Architectural Management, 27(09), 2135–61.

Amos, D, Au-Yong, C P and Musa, Z N (2020) Developing key performance indicators for hospital facilities management services: a developing country perspective. Engineering, Construction and Architectural Management, 27(09), 2715–35.

• Type: Journal Article
• Keywords: Performance measurement; Hospital support services; Principal component; Ghana;
• ISBN/ISSN: 0969-9988
• URL: https://doi.org/10.1108/ECAM-11-2019-0642
• Abstract:
  Key performance indicators (KPIs) help to monitor performance, thereby revealing the gap between planned and executed results relative to organizational objectives. The purpose of this paper is to develop KPIs for performance measurement of facilities management (FM) services in public hospitals. Following a comprehensive literature review of KPIs in FM, a set of KPIs were first selected. This was then subjected to content validation by experts. Thereafter a questionnaire survey was conducted to identify participants perception on the level of importance of the proposed KPIs. The main analytical tool used was SPSS factor analysis/principal component extraction. Adapting an expanded balanced scorecard typology, the paper identifies 17 KPIs, which are useful for performance improvement of FM. The study also introduces new financial dimensions beyond the traditional cost and profit-centered metrics. The study was limited to three FM services. Although the results of the Kruskal–Wallis test shows no significant difference in the level of importance on more than 80% of the indicators, larger sample is required in future studies to examine indicator preference for the respective services. An empirical study to test the proposed indicators to measure FM performance could also be a next step. The paper presents the first step to develop performance indicators, which are of relevance to FM performance measurement and could be utilized to improve performance. The indicators are largely generic and can easily be adapted by other FM service sectors for performance measurement.

Chiu, W Y B and Lai, J H (2020) Building information modelling for building services engineering: benefits, barriers and conducive measures. Engineering, Construction and Architectural Management, 27(09), 2221–52.

Edwards, D J, Rillie, I, Chileshe, N, Lai, J, Hosseini, M R and Thwala, W D (2020) A field survey of hand–arm vibration exposure in the UK utilities sector. Engineering, Construction and Architectural Management, 27(09), 2179–98.

Farajmandi, M, Ali, M, Hermann, R and AbouRizk, S (2020) A decision support tool for planning module installation in industrial construction. Engineering, Construction and Architectural Management, 27(09), 2615–41.

Hsu, P, Aurisicchio, M, Angeloudis, P and Whyte, J (2020) Understanding and visualizing schedule deviations in construction projects using fault tree analysis. Engineering, Construction and Architectural Management, 27(09), 2501–22.

Karamoozian, A and Wu, D (2020) A hybrid risk prioritization approach in construction projects using failure mode and effective analysis. Engineering, Construction and Architectural Management, 27(09), 2661–86.

Liu, H, Song, J and Wang, G (2020) Development of a tool for measuring building information modeling (BIM) user satisfaction – method selection, scale development and case study. Engineering, Construction and Architectural Management, 27(09), 2409–27.

Liu, J, Cui, Z, Feng, Y, Perera, S and Han, J (2020) Impact of culture differences on performance of international construction joint ventures: the moderating role of conflict management. Engineering, Construction and Architectural Management, 27(09), 2353–77.

Luo, L, Zhang, L and He, Q (2020) Linking project complexity to project success: a hybrid SEM–FCM method. Engineering, Construction and Architectural Management, 27(09), 2591–614.

Ma, L and Fu, H (2020) Exploring the influence of project complexity on the mega construction project success: a qualitative comparative analysis (QCA) method. Engineering, Construction and Architectural Management, 27(09), 2429–49.

Maqsoom, A, Hamad, M, Ashraf, H, Thaheem, M J and Umer, M (2020) Managerial control mechanisms and their influence on project performance: an investigation of the moderating role of complexity risk. Engineering, Construction and Architectural Management, 27(09), 2451–75.

Moon, S, Ham, N, Kim, S, Hou, L, Kim, J and Kim, J (2020) Fourth industrialization-oriented offsite construction: case study of an application to an irregular commercial building. Engineering, Construction and Architectural Management, 27(09), 2271–86.

Nasirzadeh, F, Kabir, H D, Akbari, M, Khosravi, A, Nahavandi, S and Carmichael, D G (2020) ANN-based prediction intervals to forecast labour productivity. Engineering, Construction and Architectural Management, 27(09), 2335–51.

Sezegen, A and Edis, E (2020) Product innovation types: a discussion considering building facade products. Engineering, Construction and Architectural Management, 27(09), 2379–408.

Sinoh, S S, Othman, F and Ibrahim, Z (2020) Critical success factors for BIM implementation: a Malaysian case study. Engineering, Construction and Architectural Management, 27(09), 2737–65.

Tran, D H (2020) Optimizing time–cost in generalized construction projects using multiple-objective social group optimization and multi-criteria decision-making methods. Engineering, Construction and Architectural Management, 27(09), 2287–313.

Tran, D Q, Harper, C M, Smadi, A M and Mohamed, M (2020) Staffing needs and utilization for alternative contracting methods in highway design and construction. Engineering, Construction and Architectural Management, 27(09), 2163–78.

Viswanathan, S K and Jha, K N (2020) Risk mitigation modelling of international construction projects executed by Indian firms: a structural equation modelling approach. Engineering, Construction and Architectural Management, 27(09), 2687–713.

Wang, P, Wu, P, Wang, X, Chen, X and Zhou, T (2020) Developing optimal scaffolding erection through the integration of lean and work posture analysis. Engineering, Construction and Architectural Management, 27(09), 2109–33.

Wu, J, Liu, H J, Sing, M C, Humphrey, R and Zhao, J (2020) Public–private partnerships: implications from policy changes for practice in managing risks. Engineering, Construction and Architectural Management, 27(09), 2253–69.

Wuni, I Y and Shen, G Q (2020) Critical success factors for management of the early stages of prefabricated prefinished volumetric construction project life cycle. Engineering, Construction and Architectural Management, 27(09), 2315–33.

Zhang, H and Yu, L (2020) Dynamic transportation planning for prefabricated component supply chain. Engineering, Construction and Architectural Management, 27(09), 2553–76.

Zhang, H, Yu, L and Zhang, W (2020) Dynamic performance incentive model with supervision mechanism for PPP projects. Engineering, Construction and Architectural Management, 27(09), 2643–59.

Zhang, S B, Chen, J and Fu, Y (2020) Contract complexity and trust in construction project subcontracting. Engineering, Construction and Architectural Management, 27(09), 2477–500.